In this month’s Employee Spotlight, we are featuring Stephen James. 👋 Stephen joined our company as a Customer Support Specialist about three years ago, and he has continued to grow his career at Volt. He is now a Customer Experience Manager, ensuring the members of our #VotlFamily have the best experience with us.
What does your job entail?
I have a well-rounded focus on our customer experience, from support to user feedback. Personally, I like to say that I am the bridge between our users and the product/design team. Recently, I have gained a new interest in the user experience design and research side of our business, and I look forward to gaining and sharpening some skill sets in this area.
What is the most interesting part of your job?
Hearing from our coaches, athletes, and individuals training on Volt. Our users have a lot to say and a lot of great feedback to provide. I really like making sure our users are able to get the most from their experience and time with Volt, whether it’s training in the app, or working with our support, success, and sales teams.
What is a day like at Volt for you?
A typical day for me consists of replying to all our users who write in with various questions and needs. I also take time to look over our app store reviews and comments as well as our social media comments and direct messages to make sure none of our user’s support requests are missed. Sometimes you can also find me working on user research projects and other special projects that support product updates and new product launches.